Refund Policy
Last updated:
How do I request a refund?
- Write to from the email address on your account, or
- Request a refund via the link in the invoice email you receive from Paddle after payment.
The refund is made by Paddle to the card or payment method you used; depending on your bank, it will appear in your account within 5-10 business days. Once the refund is approved, the subscription is cancelled and access to the data ends.
Annual plans
The same rule applies to annual payments: a full refund within 14 days after payment. If you cancel after 14 days, you can continue to use the service until the end of the year; no partial refund is made for the remaining months. In the event of a serious service interruption attributable to us or the removal of a paid feature, we will make a pro-rata refund for the remaining period.
Right of withdrawal
This policy provides at least the same protection as the 14-day right of withdrawal granted under the Mesafeli Sözleşmeler Yönetmeliği (Turkish Regulation on Distance Contracts): you may withdraw within 14 days of your first payment, and the full amount you paid will be refunded.